Policy Updated and Revised at 20/03/2021
These Terms of Service (the "Agreement") are an agreement between Xsinor.com, Visual Idea Network.This Agreement sets forth the general terms and conditions of your use of the products and services made available by Xsinor website (collectively, the "Services"). By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services.


The Term of Conditions Campaigns “License Bundle”. 
  • This campaign eligible for New & Existing Clients.
  • Recommanded use for new server before install the CloudLinux.
  • NOT eligible for refund (refer License Policy)
  • Support able to assist install the Cpanel, Plesk & Cloudlinux system (require to provide server login credentials, Free of Charge)
  • Please make sure your server OS environment is compatible with Cloudlinux. Read Cloudlinux Documentation.
  • If cancel the service, the bundle will be cancelled as well. 


Please backup your server before the installation. We NOT guarantee for the installation and data loss. 

Contents & Server Usage Policy

All services offered by Xsinor can only be used for lawful purposes. Local laws in Malaysia and British apply depending on the location of the country. The customer agrees to indemnify and hold Xsinor harmless from any claims arising from the use of our services. The use of our services is not to violate copyrights or trademarks. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer to sell counterfeit any trademarked goods will result in the immediate suspension of your account. If you believe your copyright or trademark rights are being infringed, please send an email with the required information. If the application is a licensing matter, additional documentation may be required.

Under no circumstances is it allowed to host any kind of adult content on the servers, child pornography, warez content or crypto-mining.

Your plan’s disk space is solely for hosting the files necessary to make your website work. You are not allowed to host personnel files, photos and videos from your holidays, movies, mp3’s and any other files not related to your activity. Sysadmin has the right to delete the content without any period notice.

ZERO Tolerance punish for the users host, storage and perform kind of malware, phishing, viruses, trojan, or and kind of harmful server content. The user shall be banned and terminate immediately. The reseller will be warned and if the reseller trying to help the banned user restore the account, the reseller shall be banned and terminate immediately. (Included under reseller related clients will be to terminate) 

If you have any doubt about the acceptance of your website, please contact us and we will be happy to help you.

2 a) ZERO Tolerance for Verbal Attacks/Content, Threaten, Violent Content
There will be zero tolerance for verbal attacks/content, threaten, violent content in the support ticket, email, reviews (especially bad reviews), messenger apps/software, or any related message. Xsinor have the right denied the clients and banned client for permanent without period notice. All violent action is NOT eligible to request for refund and compensation.

2 b) Support Ticket/ SPAM Ticket
To brings service improvement, the support team have the right to delete and ignore clients ticket where the case is not necessary to solve or reply. One client only open 1 ticket where if the case is difference, if same or related case open multiple twice there will be considered as SPAM ticket. SPAM ticket user will be punished by banned 2 days and not get any support from 1 month.

Hosting Usage Policies

Free Hosting

  • The Reseller client should state clearly the package named: xxx_free, xxx_30daypackage or other word to mention that is FREE Package.
  • DO NOT try to cheat using Premium Service to create FREE Hosting. We may not know; but if does, ban service permanently. No any excuse, no support and no compensation.
  • Daily Backup Support. (Not guarantee for data loss or any file damage)
  • Do NOT host any kind of Gambling, Cryptocurrency, Adult Content, Hacker, Virus, Phising and any harmful server content. It will ban service permanently. No any excuse, no support and no compensation.
  • The hosting should NOT host any backup files. This will terminate the service without any notice.
  • FREE Hosting requirement updated:
    • Deploy not exceed 2GB Storage.
    • Allowed to deploy up to unlimited bandwidth
    • Mysql, Addon Domain, Email, and other settings not exceed 5 units.

Free Hosting Nameserver:

freehosting1.iwebhostings.com (

Premium Hosting

  • The Reseller client could free host up to unlimited package.
  • Do NOT host any kind of Gambling, Cryptocurrency, Adult Content, Hacker, Virus, Phising and any harmful server content. It will ban service permanently. No any excuse, no support and no compensation..
  • Daily Backup Support. (Not guarantee for data loss or any file damage)
  • The hosting should NOT host any backup files. This will terminate the service without any notice.
  • Cloudlinux usage resources advice set not exceed 6GB RAM, recommended 4MB I/O, 2048kb IOPS. You may contact the support for advice setting the Cloudulinux usage.

License Policies

  • All sale license services is final. No refund is acceptable.
  • We provide installation service. NOT provide any modify service.
  • All License service for renew, active, re-active within 24 – 48 hour due we are facing high volume task. 

Payment Term

By hiring the services of Xsinor, you agree to the payment method expressed on our website.

Unless you notify Xsinor of your desire to cancel any or all services provided, those services will be billed on a recurring basis.

As a customer of Xsinor, it is your responsibility to ensure that your payment information is up to date and that all bills are paid on time.

Xsinor automatically generates your bill 14 days before your service is renewed, and we allow 3 additional days after the due date for you to catch up with your payment before administrative charges and late fees are generated. If the payment is not made within the term, the account is suspended, 15 days later, the service provided is eliminated, losing all the information it contains.

Not paying a bill does not mean that the debt expires or that you are exempted from payment. You will automatically be charged an late fee of  10%

Having an outstanding invoice means that you can not hire our services again until you catch up with your billing.


Xsinor is offer PayPal and Stripe payment gateway

Cancellation & Termination

Hosting Services – 30 Days Refund Guarantee

License – Not Refundable

Terminate Service: The hosting service will be terminated in 10 days after date of suspension. 

Meaning of Suspend & Terminate

Suspend: Suspend service could be to activate back the service when the payment is made. 

Terminate: Service terminate could not activate and the data will delete. 

Resource Utilization

a) Exceeding the resources of the system. There are numerous activities that could cause such problems, among them: CGI scripts, FTP, PHP, HTTP, etc.
b) Run any type of web spider or indexer (including Google Cash/ADSPY) on shared servers.
c) Run any software that interacts with an IRC (Internet Relay Chat).
d) Run any bitstream, tracker, or client application. Please remember that you can have a link to torrents off the server, but not store them on the server.
e) Participate in any file-sharing/peer-to-peer activities.
f) Run any game such as Minecraft, Call of Duty, Fortnite, counter-strike, half-life, battlefield1942, etc.
g) Run scripts or software to perform DDoS attacks.

In case Xsinor changes its policy and limits resources:

Xsinor reserves the right to suspend any account that exceeds the allocated resources; also, the customer will be notified via ticket of the suspension. Being suspended for a third time due to server resource issues will result in final cancellation.


Although we offer daily backup for every users. But all backup is only reserve 3 retain backup for Premium Server, 2 retain backup for Free Server.

We shall not bear any data loss for every user. We advice user generate backup manually for own.


We reserve the right to change prices and the right to change the amount of resources to plans at any time without any period notice.


Xsinor will not be responsible for any damage and/or harm that your business may suffer. Xsinor does not offer any type of guarantee, express or implicit of the services that we provide. Likewise, Xsinor reserves the right to cancel and/or suspend without prior notice its services and activity at any time.

Xsinor disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any all service interruptions caused by Xsinor and its employees.

Any evidences that harm us/employees, Xsinor have the right deny any evidence and deny this is not our client and will accuse the client or third-party company forged evidence.


Please note that Xsinor reserves the right to change or update the policies and any announcement without notice.