Term & Conditions

Term and Conditions Updated and Revised at 20/03/2021

These Terms of Service (the “Agreement”) are an agreement between Xsinor.com, Visual Idea Network. This Agreement sets forth the general terms and conditions of your use of the products and services made available by Xsinor website (collectively, the “Services”). By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services.

Promotion/Campaign
  • This campaign eligible for New & Existing Clients.
  • Recommanded use for new server before install the CloudLinux.
  • NOT eligible for refund (refer License Policy)
  • Support able to assist install the Cpanel, Plesk & Cloudlinux system (require to provide server login credentials, Free of Charge)
  • Please make sure your server OS environment is compatible with Cloudlinux. Read Cloudlinux Documentation.
  • If cancel the service, the bundle will be cancelled as well. 

Warning:Please backup your server before the installation. We NOT guarantee for the installation and data loss.

Contents & Server Usage Policy

All services offered by Xsinor can only be used for lawful purposes. Local laws in Malaysia and United Kingdom apply depending on the location of the country. The customer agrees to indemnify and hold Xsinor harmless from any claims arising from the use of our services. The use of our services is not to violate copyrights or trademarks. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer to sell counterfeit any trademarked goods will result in the immediate suspension of your account. If you believe your copyright or trademark rights are being infringed, please send an email with the required information. If the application is a licensing matter, additional documentation may be required.


Under no circumstances is it allowed to host any kind of adult content on the servers, child pornography, warez content or crypto-mining.


Your plan’s disk space is solely for hosting the files necessary to make your website work. You are not allowed to host personnel files, backup, photos and videos from your holidays, movies, mp3’s and any other files not related to your activity. Sysadmin has the right to delete the content without any period of notice.


ZERO Tolerance punish for the users host, storage and perform kind of malware, phishing, viruses, trojan, or and kind of harmful server content. The user shall be banned and terminate immediately. The reseller will be warned and if the reseller trying to help the banned user restore the account, the reseller shall be banned and terminate immediately. (Included under reseller related clients will be to terminate) 


If you have any doubt about the acceptance of your website, please contact us and we will be happy to help you.

2 a) ZERO Tolerance for Verbal Attacks/Content, Threaten, Violent Content

There will be zero tolerance for verbal attacks/content, threaten, violent content in the support ticket, email, reviews (especially bad reviews), messenger apps/software, or any related message. Xsinor have the right denied the clients and banned client for permanent without period notice. All violent action is NOT eligible to request for refund and compensation.

2 b) Support Ticket/ SPAM Ticket

To brings service improvement, the support team have the right to delete and ignore any apps message including mail clients ticket where the case is not necessary to solve or reply. One client only open 1 ticket where if the case is difference, if same or related case open multiple twice there will be considered as SPAM ticket. SPAM ticket user will be punished by banned 2 days and not get any support from 1 month.

Domain Name Registration, Transfer & Renew

 Xsinor Hosting will make every effort to ensure domain names are registered, transferred, and/or renewed on time. If a domain name registration, renewal, or transfer is not processed when due, it is your responsibility to contact us within fifteen (15) days of the incident for us to investigate. Redemption fees may be charged to the Customer for domains that remain expired for more than thirty (30) days, when no contact is made to Xsinor Hosting in the required timeframe. Xsinor Hosting’s liability is limited to the amount paid for the domain name.

For generic top-level domains governed by ICANN, you agree that you may not transfer your domain registration to another domain registrar during the first sixty (60) days from the effective date of your: (1) initial domain registration or (2) completion of a domain transfer into Xsinor Hosting. If you choose to utilize our transfer lock service, you agree to provide written authorization (electronic acceptance is acceptable) to Xsinor Hosting for the transfer of the domain to another registrar and agree to pay any and all fees that may be charged by Xsinor Hosting to effect the transfer. You agree your request to transfer your domain to another registrar may be denied pursuant to the Inter-Registrar Transfer Policy (available here).

  • Please note that the domain once register, renew, or transfer is not refundable.
Hosting Usage

Free Hosting

  • The Reseller client should state clearly the package named: xxx_free, xxx_30daypackage or other word to mention that is FREE Package.
  • DO NOT try to cheat using Premium Service to create FREE Hosting. We may not know; but if it does, ban service permanently. No any excuse, no support and no compensation.
  • Daily Backup Support. (Not guarantee for data loss or any file damage)
  • DO NOT host any kind of Gambling, Cryptocurrency, Adult Content, Hacker, Virus, Phishing and any harmful server content. It will ban service permanently. No any excuse, no support and no compensation.
  • The hosting should NOT host any personal backup files. This will terminate the service without any notice.
  • FREE Hosting requirement updated:

-Deploy not exceed 2GB Storage.

-Allowed to deploy up to unlimited bandwidth

-Mysql, Addon Domain, Email, and other settings not exceed 5 units.

Free Hosting Nameserver:

freehosting1.iwebhostings.com (78.31.66.142)

Premium Hosting

  • The Reseller client could free host up to unlimited package.
  • Do NOT host any kind of Gambling, Cryptocurrency, Adult Content, Hacker, Virus, Phishing and any harmful server content. It will ban service permanently. No any excuse, no support and no compensation.
  • Daily Backup Support. (Not guarantee for data loss or any file damage)
  • The hosting should NOT host any backup files. This will terminate the service without any notice.
  • Cloudlinux usage resources advice set not exceed 2GB RAM, recommended 4MB I/O, 2048kb IOPS. You may contact the support for advice setting the Cloudulinux usage.



License
  • All sale license services is final. No refund is acceptable.
  • We provide installation service. NOT provide any modify service.
  • All license service for renew, active, re-active within 24 – 48 hours due we are facing high volume task.
Dispute Punishment

To enchant our payment security and fight the scammer, if user apply dispute with our service, we will suspend the service immediately until user bank or payment gateway come out decision. Therefore, in this dispute case period we are NOT provide any support to the users until the case is resolve.


License Service Dispute Punishment.

For the license users who apply dispute will terminate service immediately. The user agree to bear the cost license to re-purchase the license, NO any argument are accepted.


Service Dispute Punishment.

The hosting & server service will suspend immediately once the dispute is raised. There are NO any argument are accepted.


Domain Dispute Punishment.

Once the dispute case is raised. We will deactivate the domain immediately until the user pay again or the dispute win by our side. If the domain is re-activated, the user are NOT allow getting EPP code & transfer to other registrar within the service date until next billing date.

Payment Term

By hiring the services of Xsinor, you agree to the payment method expressed on our website.

Unless you notify Xsinor of your desire to cancel any or all services provided, those services will be billed on a recurring basis.

As a customer of Xsinor, it is your responsibility to ensure that your payment information is up-to-date and that all bills are paid on time.

Xsinor automatically generates your bill 14 days before your service is renewed, and we allow 3 additional days after the due date for you to catch up with your payment before administrative charges and late fees are generated. If the payment is not made within the term, the account is suspended, 15 days later, the service provided is eliminated, losing all the information it contains.

Not paying a bill does not mean that the debt expires or that you are exempted from payment. You will automatically be charged a late fee of 10%

Having an outstanding invoice means that you can not hire our services again until you catch up with your billing.

*All service payment payable by named “Visual Idea Network” or “Visual Idea Network Ltd“. We NOT bear any mistake, fraud or erroneous and not accept any excuse of compensation if the payment are made not under our company.

Cancellation & Termination

Hosting Services – 30 Days Refund Guarantee

License – Not Refundable

Terminate Service: The hosting service will be terminated in 10 days after date of suspension.

Meaning of Suspend & Terminate

Suspend: Suspend service could be to activate back the service when the payment is made.

Terminate: Service terminate could not activate and the data will delete.

Resource Utilization

a) Exceeding the resources of the system. There are numerous activities that could cause such problems, among them: CGI scripts, FTP, PHP, HTTP, etc.

b) Run any type of web spider or indexer (including Google Cash/ADSPY) on shared servers.

c) Run any software that interacts with an IRC (Internet Relay Chat).

d) Run any bitstream, tracker, or client application. Please remember that you can have a link to torrents off the server, but not store them on the server.

e) Participate in any file-sharing/peer-to-peer activities.

f) Run any game such as Minecraft, Call of Duty, Fortnite, counter-strike, half-life, battlefield1942, etc.

g) Run scripts or software to perform DDoS attacks.

In case Xsinor changes its policy and limits resources:

Xsinor reserves the right to suspend any account that exceeds the allocated resources; also, the customer will be notified via ticket of the suspension. Being suspended for a third time due to server resource issues will result in final cancellation.

Backup

Although we offer daily backup for every user. But all backup is only reserve 3 retain backup for Premium Server, 2 retain backup for Free Server.

We shall not bear any data loss for every user. We advise user generate backup manually for own.

Price

We reserve the right to change prices and the right to change the amount of resources to plans at any time without any prior of notice.

Disclaimer

Xsinor will not be responsible for any damage and/or harm that your business may suffer. Xsinor does not offer any type of guarantee, express or implicit of the services that we provide. Likewise, Xsinor reserves the right to cancel and/or suspend without prior notice its services and activity at any time.

Xsinor disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any of all service interruptions caused by Xsinor and its employees.

Any evidences that harm company/us/employees, Xsinor have the right to deny any evidence and deny this is not our client and will accuse the client or third-party company forged evidence.

Please note that Xsinor reserves the right to change or update the policies and any announcement without notice.

xsinor

Xsinor Hosting is a new era hosting company and managed by Visual Idea Network.

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